The decision to abandon certification had to do with lack of time for improvement efforts and questionable cost-benefit that could lead to higher prices. Managers also expected certification to improve organization documentation. The main motivation for study participants obtaining ISO 9001 certification centred around market visibility and gaining new customers rather than on lowering operating costs or improving quality. The third stage was carried out in 2016 to examine the longer-term impact of ISO 9001 certification abandonment in these organizations.

The second stage was conducted in 2012, to gather the information about the organizations that subsequently abandoned their ISO 9001 certification. The first stage occurred in the Summer of 2008 in which a broad analysis was conducted of the impact of ISO 9001 certification on the functioning of the organizations. The research process was conducted in three stages. on-site interviews and informal conversations with top managers of 22 firms in the heating technology service industry in Poland. The purpose of this paper is to explore the expectations for ISO 9001 certification in a group of small- and medium-sized enterprises, then to assess the reasons for their subsequent abandonment of the certification and the long-term impacts of that decision.ĭata for this study come from longitudinal case studies involving a series of questionnaires, in-depth.

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